We are sad to see you go. If the reason for your cancellation was due to a problem please open a support ticket so that we may have a chance to resolve it. Otherwise, if there is any way we can change your mind into staying please let us know.
If you are cancelling a service please follow the instructions located under the heading of Service Cancellation. If you are disabling auto renew for a domain please follow the instructions under the heading of Disable Auto Renew of a Domain. If you are unsure which one you have to do then we recommend trying both. Afterwards, please open a support ticket to have us confirm that your requested service has been cancelled and/or domain has auto renew disabled.
Service Cancellation
- Login into the Client Area located at https://webhostportal.net/clientarea.php.
- Click on My Services.
- Click on the icon, with a small green arrow, on the same row for the product/service which you are requesting cancellation.
- Located at the bottom of the new page, click on the button Request Cancellation.
- Briefly describe your reason for cancellation and then select your cancellation type.
- Click on Request Cancellation.
- Notice the statement telling you that your cancellation request has been submitted and email confirming your requested cancellation.
Disable Auto Renew of a Domain
- Login into the Client Area located at https://webhostportal.net/clientarea.php.
- Click on My Domains.
- Click on the icon, with a small green arrow, on the same row for the domain which you are disabling auto renew.
- Located under the heading Auto Renew on the new page, click on the button Disable Auto Renew.
- Notice the warning message stating this domain has auto renew disabled.