Request Cancellation

We are sad to see you go. If the reason for your cancellation was due to a problem please open a support ticket so that we may have a chance to resolve it. Otherwise, if there is any way we can change your mind into staying please let us know.

If you are cancelling a service please follow the instructions located under the heading of Service Cancellation. If you are disabling auto renew for a domain please follow the instructions under the heading of Disable Auto Renew of a Domain. If you are unsure which one you have to do then we recommend trying both. Afterwards, please open a support ticket to have us confirm that your requested service has been cancelled and/or domain has auto renew disabled.

Service Cancellation
  1. Login into the Client Area located at https://webhostportal.net/clientarea.php.
  2. Click on My Services.
  3. Click on the icon, with a small green arrow, on the same row for the product/service which you are requesting cancellation.
  4. Located at the bottom of the new page, click on the button Request Cancellation.
  5. Briefly describe your reason for cancellation and then select your cancellation type.
  6. Click on Request Cancellation.
  7. Notice the statement telling you that your cancellation request has been submitted and email confirming your requested cancellation.
Disable Auto Renew of a Domain
  1. Login into the Client Area located at https://webhostportal.net/clientarea.php.
  2. Click on My Domains.
  3. Click on the icon, with a small green arrow, on the same row for the domain which you are disabling auto renew.
  4. Located under the heading Auto Renew on the new page, click on the button Disable Auto Renew.
  5. Notice the warning message stating this domain has auto renew disabled.
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